Effective Date: 1st Sep 2024

At Suraj Cyber Expert, we primarily provide digital services such as website design and development. As a result, our deliverables are typically provided electronically. However, in the event that physical goods or materials are delivered, the following Shipping & Delivery Policy applies.

1. Digital Product Delivery

  • Service Deliverables: All digital products, including website designs, code, graphics, and other related services, will be delivered electronically via email or through a designated cloud storage system (e.g., Google Drive, Dropbox).
  • Delivery Timeline: The delivery timeline for digital services will be agreed upon at the beginning of the project. Once the project is completed and payment is received, the final deliverables will be provided within the specified time frame.
  • Access: After completion, we will ensure that you have full access to the digital files associated with your project.

2. Physical Product Shipping

If any physical goods are involved (e.g., printed materials, hardware, etc.), the following terms apply:

  • Shipping Regions: We ship physical goods only within India. International shipping is not available at this time.
  • Shipping Carriers: We use reputable shipping carriers such as India Post, DHL, FedEx, or similar services, depending on your location and the type of shipment.
  • Shipping Costs: Shipping fees, if applicable, will be communicated during the order process and added to the total cost of your purchase.
  • Delivery Time: Depending on your location, delivery may take 7-14 business days for domestic shipments. We will provide you with tracking information once your order has been dispatched.

3. Delivery Issues

  • Undeliverable Packages: In the event that a package is returned to us due to an incorrect address provided by the client, we will contact you to arrange for re-delivery. Additional shipping fees may apply.
  • Damaged or Lost Packages: If your package is damaged or lost during shipping, please notify us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products in good condition.

4. Order Tracking

  • For all physical shipments, tracking details will be provided via email once the product has been dispatched. You can use this tracking information to monitor the delivery status of your order.

5. Delivery Acceptance

  • Digital Deliverables: Once digital deliverables are provided, you will have 7 days to review and request any necessary changes or revisions, as agreed upon in the project scope. After this period, the project will be considered completed and accepted.
  • Physical Deliverables: Upon receiving physical goods, please inspect the package and notify us immediately of any issues or discrepancies. If no issues are reported within 7 days of delivery, the product will be considered accepted.

6. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us:

Email: info@cyberexpert.site
Phone: +91 91676 96213
Address: H. no 17/81, Shubhash Nagar, Tagore Garden, West Delhi, Delhi- 110027