Effective Date: 1st Sep 2024

At Suraj Cyber Expert, we prioritize customer satisfaction and stand by the quality of our services. This Refund and Returns Policy outlines the terms under which refunds and service returns may be requested.

1. General Policy

Due to the nature of our business providing custom website design and digital services, we do not offer refunds on completed projects or services that have been rendered. We invest time and resources to meet client expectations and deliver high-quality work.

2. Eligibility for Refunds

Refunds may only be considered under the following circumstances:

  • Non-delivery of Service: If, due to unforeseen circumstances, we fail to deliver the agreed-upon service within the specified timeframe.
  • Service Cancellation Before Work Begins: If a client cancels a service order before work has started, they may be eligible for a full refund.
  • Incomplete Service: If the service provided does not meet the agreed-upon scope of work or key deliverables outlined in the contract, we will work to resolve the issue or offer a partial refund.

3. Non-refundable Services

The following services are not eligible for refunds:

  • Completed Projects: Once a project or service has been delivered and accepted by the client.
  • Change of Mind: Refunds will not be issued for changes in personal or business decisions.
  • Design Revision Requests Beyond Contract Scope: Any additional design revisions or requests beyond what was initially agreed upon are non-refundable and may incur additional charges.

4. Requesting a Refund

To request a refund, please follow these steps:

  • Contact Us: Send a detailed email to info@cyberexpert.site within 7 days of the issue arising. Include the project name, date of purchase, and a clear explanation of the refund request.
  • Review Process: We will assess your request and respond within 5 business days with a resolution or further clarification.
  • Refund Approval: If the refund is approved, it will be processed within 7-10 business days to your original payment method.

5. Cancellation Policy

  • Service Cancellation: Clients may cancel any ongoing service prior to the commencement of work for a full refund. Once the project has begun, any applicable refunds will be evaluated based on the work completed up to the point of cancellation.
  • Subscription Services: For any subscription-based services (e.g., website maintenance), cancellations must be made at least 7 days before the next billing cycle to avoid charges for the next period.

6. Service Revisions and Returns

At Cyber Expert, we value client satisfaction. If you’re not happy with the delivered work, we offer [X] rounds of revisions based on the initial agreement. Requests for additional changes beyond the agreed-upon revisions may incur extra fees and are not subject to refunds.

7. Contact Us

For any inquiries regarding this Refund and Returns Policy, or to initiate a refund request, please contact us:

Email: info@cyberexpert.site
Phone: +91 91676 96213
Address: H. no 17/81, Shubhash Nagar, Tagore Garden, West Delhi, Delhi- 110027